Credit Guide & Quote

Credit Guide Overview

The National Consumer Credit Protection Act 2009 states we must provide consumers with a Credit Guide and Quote as soon as practical after it becomes clear we are likely to provide credit assistance. The Credit Guide and Quote contains information on the service we provide, details of our obligations under the NCCP Act 2009 to ensure credit is not unsuitable for your circumstances, maximum fees and charges payable to us by you as the consumer, a guide to the commissions we may receive from credit providers, and details of fees that may be payable by Inspired Capital Australia to third-party referrers.

Services we Provide

Our Credit Assistance services in sourcing and arranging a suitable loan include:

• Obtaining further information from, including but not limited to, employers, accountants, and credit reporting agencies;
• Investigating suitable loans and providing you with information about one or more loans that meet your objectives;
• Assessing, verifying and documenting information, ensuring the chosen loan is not unsuitable for you;
• Helping you complete the application, compiling the documents required by the credit provider and submitting the application to the credit provider;
• Liaising with the credit provider during the approval process, providing any further information that may be required and notifying you of the credit provider's decision;
• Assisting with the finalisation of the loan required.

Our "Licensee" Obligations to Ensure Credit is Not "Unsuitable"

To help us ascertain a credit contract is not unsuitable, we are required by law to:

• Make reasonable enquiries about your requirements and objectives
• Make reasonable enquiries about your current financial situation
• Take reasonable steps to verify the information

If at the time of assessment there is evidence suggesting you are unable to afford the repayments of the credit provided, or the credit provided will cause substantial hardship, or the credit provided will not meet your requirements/objectives, then the credit will be deemed unsuitable.

Due to the importance of proving credit is not unsuitable, we will require a significant amount of information. It's crucial for us to ensure this information is accurate.

To ensure a credit contract is not unsuitable, we will complete a preliminary assessment of your requirements and financial position. We must keep this preliminary assessment for 7 years. You may request a copy of this preliminary assessment within 7 years of the assistance being provided. We are only required to provide a copy of this assessment if we give you credit assistance.

Consent and Acknowledgement

By signing this document, acknowledging acceptance by submitting your enquiry, emailing your acceptance to us, e-signing this document, or responding by sending through your supporting documentation requested for an application, you:

• Accept the quote provided for providing credit assistance;
• Confirm the appointment of the credit licensee to provide credit assistance and to arrange credit on my/our behalf;
• Authorise the Credit Licensee to perform the actions outlined in the Privacy Statement section of this document, and acknowledge that I/We have received a copy of the Credit Guide.

Our Quote for Providing you with Credit Assistance

Our "Consumer" Credit Providers

We source credit products from a range of banks, lenders and other credit providers. The table below shows the 6 lenders to whom we introduce the most business. It shows the lenders, their estimated establishment fees and other fees that may be payable. Some lenders may charge a risk fee which can range between 1%–10% of the asset price.

If you have a Complaint

Internal Dispute Resolution
Within our business we follow specific procedures to try to resolve any complaints that you may have. If you have a complaint, please contact our office via email at jesse@inspiredcapitalaus.com. We will try to resolve all concerns quickly and fairly.

External Dispute Resolution
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.

Schedule of Credit Providers

A full list of all credit providers is available upon request.